Business Travel

Introduction

If you know that business travel is not without its risk and the potential for crisis, then you need to read this article. In this article we are going to talk about the management and containment of crisis as it relates to travellers and travel managers. The objective of this article is to share with you the collective knowledge on managing crisis and significantly improve your ability to identify and manage a crisis but also improve your business travel efficiency.

During this article I am going to discuss travel risk myths, crisis management, plans and options so you can immediately compare or improve your own travel risk management system for your travellers or travel management department.

Crisis by definition is something you didn’t have a plan for or something in which you are unprepared. Additionally, it can be a series of events that in concert create a crisis. Events or issues that occur, to which you have a plan and strategy, is merely an incident.

Crisis Management/Leadership

The first thing is to clarify what is the difference between crisis management and leadership. More importantly, which one is the more important?

Crisis management relates to the response to event/s that threaten your business, travellers or travel activity. The event leads and you follow with plans, decisions and actions.

Crisis leadership, on the other hand, is more about getting ahead of the events and issues to prevent, management and even contain the impact to your business or business travel activities. While management is a portion of the leadership demand, your actions and involvement lead the outcomes rather than a more passive wait and act approach with pure crisis management.

Crisis leadership is the less practiced of the two, but the most significant in terms of results and reduction in risk and impact. If you take nothing else away from this session, it should be that your focus should always be on Crisis Leadership, not crisis management.

Myths

There are many myths and half-truths about crisis, disruption and threats within the travel management sector. Much of this misinformation has originated from travellers themselves, media, travel managers, friends and family or so called “experts”.

For example, many travellers and planners are focused on terrorism. The reality is, you have a very, very small chance of being exposed or affected directly by a terrorist act. It doesn’t mean you should discount it as a threat altogether but it shouldn’t dominate your plans or processes if not a proportional threat to you and your travellers. Conversely, almost everyone overlooks motor vehicle accidents. Yet, they happen far more frequently, can have devastating affect on travellers and are the least common plan contained within company travel management departments.
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Many people find that travelling by private jet can be an expensive mode of transport when actually travelling in this way is practical and can even be considered affordable. Although private jets are considered by many as exclusive to the rich and famous, they can also be an effective transport option for businesses.

As businesses we often look towards saving time and money where possible, without compromising on quality. Private charter jets are important business resources when it comes to cutting the amount of time it takes to fly to meeting destinations. We have all spent hours queuing for check points and delayed flights at terminals which has had an effect on the duration of our holidays or made us late for important meetings. We often find ourselves waiting for hours on the runway before takeoff causing distress and wasting our time. A private charter can make it possible to eliminate all of these disruptions.

If you are travelling as part of a group or project team private jets are a great way to travel affordably. A private charter lets you bring as many of your team with you as can possibly fit on the plane. Compared to the costs of flying each member by first class on a commercial liner, private travel can actually be an affordable travel expense as well as saving you time.

Private jets can even accommodate for in-flight meetings, allowing you to present and discuss important topics without having to worry about others listening in on your conversation. Even if you are flying in first class on scheduled flights you run the risk of others listening in on your discussion as well as there being an obvious lack of space for a meeting to take place. Travelling privately allows you to relax and enjoy first class service and accommodating furnishings such as meeting tables and comfortable chairs, allowing you to use your time efficiently.

Guarantee exclusivity with Private Jet Charter flights

Private jet charter flights give you exclusivity, with a wider selection of airports available to you, allowing you to avoid busy airports and crowded runways. Smaller airports that are generally avoided by the larger airlines are available to private jet companies and are often more ideally located to your destination. The queues for customs checks and security are shortened as you are travelling as a group and are the only passengers on-board. Private charters have some of the most highly trained flight staff and can accommodate for virtually all of your in-flight needs to ensure that you are fully catered for and can relax comfortably. The aircraft can also cater for your travels with business lunch bookings made available to you prior to your flight. Most private jet charter companies can cater for all tastes and dietary needs with your favourite foods available to you during the flight.

With aircraft on standby, you can arrange a private charter at short notice without having to book months in advance to guarantee a seat. When booking for large groups this is a common issue as you may have to book a long time in advance to guarantee places. The scheduled airlines are unable to accommodate changes if you require an earlier or later flight at last minute which could affect business relations.

In recent years, Bed and Breakfast Inns have become popular as a quaint, home away from home lodging for the vacationing traveler. For some who travel alone, a Bed and Breakfast offers a secure feeling in a tranquil setting. And, for those who travel for business, it is a relaxing haven after a hectic day of business and meetings.

There are very few destinations where Bed and Breakfasts are not listed in the accommodation section of the local telephone book. If business takes you to a rural location there is a greater chance there will be a Bed and Breakfast in the area before a motel or hotel.

Farms, working ranches, acreage owners, rural and city families are all diversifying their daily lives to incorporate a Bed and Breakfast business into their homes. Each providing a comfortable retreat for vacationing and more importantly, for those traveling on business.

The home, the host and the location all make sure that the accommodations will vary at every Bed and Breakfast. Heritage buildings offer a characteristic charisma of their own. Often the hosts will play on the historical side decorating with antiques and collectable items. Memorabilia used will bring back memories of childhood times visiting Grandparents and stories of days gone by. Modern homes may offer a chic clean edgy feel and others may offer rooms which are no different than those we would find in our own homes. It is common in all of these settings to have access to the internet; however, this should be confirmed prior to making reservations if this is a requirement needed while away on business.

Some Bed and Breakfasts may offer refreshments in your room and often as not there is a common area for guest to prepare beverages and have a light snack should they choose to do so. Most will also offer a selection of books, movies and board games for your use as well.

Be prepared for a wonderful breakfast. Here, too, the Bed and Breakfasts normally will offer a selection of foods and will be more than accommodating in looking after any dietary needs. Courtesy prevails here. Make any culinary requests when booking the reservation to ensure all needs are looked after.

If business requires that you leave before breakfast will be served, inquire with your host when making the reservations, regarding items of food you may be able to take with you such as baked goods or fruit and a beverage to take in your go-cup.
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When you have been hired to do a few courier driving jobs up and down the roads across the States, while racking up the miles you may have to consider ways to stay awake and fully alert as you roll. There are several ways to help you keep your eyes open and your reflexes sharp that don’t require you to drown yourself in strong, truck stop coffee. These methods of staying focused on the asphalt range from listening to the radio to playing various games.

Books on tape - While a big macho man doing courier driving jobs may not like to admit their love for/addiction to books on tape or CD, it’s really quite a good way to keep your mind engaged as the lines in the road all start to blend. Pulling into a truck stop (or some restaurants) and either buying or renting a book on tape is almost guaranteed to keep you awake by engaging with your mind and your ears as you run those courier driving jobs. One note of advice, though, if you are going for a book on tape you may want to avoid the sappy love stories, crying while driving is not only annoying, but can also be a bit unsafe. Instead, go for an action packed adventure or a popular book that has a movie as well. That way after you have stopped for the night, you can watch a bit of the movie and see how it compares with the written story.

Games - Just like when you were a kid riding along with your parents, playing games while on courier driver jobs is a great way to stay awake and keep your mind engaged with what is going on around you on the road. Why not try a music game, where you and your passenger, if you have one, have to guess the song title and artist first? Don’t cheat with a satellite radio that tells you the name and title on a little screen, but go with a local radio station and try your chances on the different parts of the country’s various music styles. Go for a round of 10 or 20, and make things interesting by having the loser buy the winner lunch at your next stop.

Another perennial favorite is the alphabet memory game; perfect for keeping your mind engaged on courier driving jobs. You pick a theme and go through the alphabet one by one, naming an animal or song or whatever you choose within the theme. The next person has to repeat all that was said, before adding something new. For instance, in the list “Ant, Bear, Cat, Dog, Elephant, Frog”, if it is your turn, you must now repeat all those animals before you can add an animal that begins with the letter “G”. The first person that forgets the list loses and then you can start over with a different theme. If you don’t have a passenger and are doing the job on your own, this game can be a little tricky, but actually, sometimes even more fun! See if you can outsmart yourself!
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